All returns and exchanges are subject to quality approval and inspection at our warehouse personnel. Please take extra care to inspect and test all returned items to ensure these requirements:
- All tags attached
- No smells other than natural product orders
- No animal or pet hair
- No stretch marks or permanent wrinkles on items with latex
- Original packaging
- Within 7 days of the date you received your initial purchase
A request to exchange form MUST be filled when exchanging a product. Without an exchange form filled, any type of exchange will be unacceptable. If you ship your product back to us without an exchange form you will be charged a restocking fee of $45.
PLEASE NOTE: Exchanges are free (the first time for each customer) . If you need a different size, you received the wrong color or something else entirely, please use our exchange form on the website here http://bottlecurve.com/exchange/
Once approved and we receive the EXCHANGE FORM, a shipping label will be sent via USPS. When we receive the product back it will be examined and inspected. If the product fits our exchange criteria (as listed above) you will be emailed a tracking number for your new exchange. Your exchange will be sent to you with standard shipping (2-7 days USPS)
If the product does not fit the exchange criteria as listed above you will be informed and charged a $55 restocking fee and a new exchange sent out to you after the $55 restocking fee has been charged.
In the event that you do not receive your product/s due to an issue with the mail or courier service, Bottle Curve may require you to first submit proof that you have submitted a report to the mail courier about your package. Please note that we are not liable for packages lost in the hands of the mail courier.